Contact Center

Telephones remain a constant in terms of top communication channels and our over 100 years of combined experience can help you maximize the time and money you spend on the phones. Developing project plans, phone scripts, contact record profiles and reporting metrics create quantifiable campaigns that provide invaluable data for project improvement or replication.

Can’t decide if you should outsource or build internal? We specialize in helping companies know the cost of keeping your call center in-house or using an outsource partner.

  • Outsource Management
  • Vendor Selection/Management
  • Agent Training & Offline Staff Development
  • Omni Channel Project Strategy (Voice, Email, Chat, SM Response Management, etc.)
  • Project Management (Call Flow, IVR, Call Routing, etc.)
  • Data & Reporting
  • Marketing Integration and Planning
  • Customer Experience Strategy & Management

Our team has extensive multi-vertical experience in the contact center industry onshore, near-shore and internationally, resulting in the ability to identify, develop and implement operational changes that increase performance and improve efficiencies.