Verification: 01ab39b8b6786c61
Call Our Team: 218.286.4006
CH Consulting Group Mobile Logo
Contact Us

Our Services

Tailored Contact Center Training Solutions

Enhance customer experiences, develop agent competencies, and minimize attrition with our contact center training solutions.

Contact Our Training Experts

Customized

Tailored training allows you to meet ever-changing customer demands while maintaining high service standards.

Enhance CX

Focus on skill development and adaptability to empower agents to deliver exceptional customer service.

Brand Boost

A comprehensive training program helps ensure your contact center’s success and a thriving brand image.

Why It Matters

The Transformative Power of Training

Training plays a pivotal role in contact center success by empowering agents to deliver exceptional customer service, boosting performance metrics, enhancing adaptability, and promoting employee satisfaction and retention. Investing in training is a strategic move that pays off while helping your contact center thrive in today’s competitive landscape.

Our Expertise

Onboarding & Orientation

Introducing new agents to the company culture, contact center environment, policies, and procedures to ensure a smooth transition into their roles.
  • Determine company security risks
  • Review of data privacy policies and procedures
  • Review of Personal Information (P) compliance processes and documentation

Our Expertise

Product & Service Knowledge

Providing comprehensive training on the company’s products, services, and offerings to equip agents with the necessary information to assist customers effectively.
  • Review all general compliance
  • Review all pertinent state and federal regulatory guidelines for your contact center
  • Verify that written policies on compliance guidelines meet state & federal requirements

Our Expertise

Communication & Soft Skills

Developing agents’ verbal and written communication skills, active listening, empathy, and rapport-building techniques to enhance customer interactions.
  • Review of company training
  • Review of Do Not Call (DNC) policies, training, and processes
  • Review of Caller ID and text messaging requirements - if applicable for your contact center

Additional Reading

How to Measure the Effectiveness of Agent Training

The goal of contact center agent training is to equip agents with the knowledge to perform their roles and provide a high level of service to help ensure customer satisfaction.

Knowing how to measure the effectiveness of agent training is key to discovering how the training is impacting both agents and customers, which methods produce the best results, and what areas can be improved. In this article, I explore the topic of measuring the effectiveness of agent training.

Learn More Here

Contact Our Team

Interested in learning more about our training services?

Transform your contact center into a success-driven powerhouse – contact the team today!

Contact Center Service List

Contact Center Technology
Contact Center Operations
Customer Experience
Contact Center Assessments

Quick Links

Learn More About Us
Why CHCG
Resources
Contact Us

Copyright © 2024 CH Consulting Group. All Rights Reserved.

Privacy Policy