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Our Services

Find the Perfect-Fit Executives with Experienced Contact Center Recruitment

Contact Center Recruitment Fueled by Deep Industry Connections

Contact Our Recruitment Experts

Experience

We have more than 250 years of combined experience in the contact center industry and a proven track record of success in executive recruitment.

Proven Process

Our team of experts uses a comprehensive approach to identify, assess and recruit the best candidates for the job.

Tailored to Your Needs

We offer personalized and flexible recruitment services, tailored to meet your unique needs and business culture.

Why It Matters

Contact Center Recruitment Doesn’t Have to be Yet Another Challenge

First we understand your culture and goals, then we leverage our comprehensive approach to delivering on every aspect of executive recruitment: sourcing, assessing, and recruiting right-fit candidates.

Our Expertise

Needs Assessment & Job Description Development

We help align the goals of the contact center with the skills and knowledge required for successful performance, ultimately leading to improved efficiency and productivity.
  • Conduct a comprehensive analysis of the organization's executive staffing needs, including current and future roles, responsibilities, and desired outcomes.
  • Develop a detailed job description that outlines the required skills, qualifications, and experience for the executive role.
  • Align the job description with the organization's culture, values, and strategic objectives.

Our Expertise

Targeted Candidate Sourcing & Identification

Finding the best candidates for your business’ specific needs results in a more effective hiring process and better outcomes.

  • Use our extensive network and industry knowledge to identify and attract top-tier executive talent.
  • Conduct targeted searches using a variety of recruitment channels, including online job boards, professional networks, and industry associations.
  • Develop a comprehensive list of potential candidates that meet the organization's needs and requirements.

Our Expertise

Candidate Assessment & Screening

Reduce turnover and improve overall performance by ensuring the right candidates are selected.
  • Conduct thorough candidate assessments to ensure that each candidate has the required skills, experience, and qualifications for the executive role.
  • Conduct in-depth interviews to assess the candidate's fit with the organization's culture, values, and strategic objectives.
  • Use a range of assessment tools, including reference checks, and background checks, to assess the candidate's suitability for the role.

Our Expertise

Interview Coordination & Support

We help ensure the hiring process is efficient and effective, while also maintaining a positive candidate experience.
  • Coordinate all aspects of the interview process, including scheduling, logistics, and communication with candidates and internal stakeholders.
  • Provide support and guidance to both candidates and internal stakeholders throughout the interview process.
  • Develop interview questions that are tailored to the executive role and align with the organization's culture, values, and strategic objectives.

Our Expertise

Offer Negotiation & Acceptance Facilitation

It’s important to balance the needs of the organization with those of the candidate, such as salary expectations, job responsibilities, and benefits.

  • Assist in the negotiation of compensation and benefits packages to ensure that they are competitive and attractive to top-tier candidates.
  • Provide support and guidance to both candidates and internal stakeholders throughout the offer negotiation process.
  • Facilitate the acceptance of the offer, ensuring that all parties are satisfied with the terms and conditions.

Additional reading

Benefits of Interim Leadership

An organization that loses a top leader such as a CEO or other C-suite executive faces an anxiety-producing situation even under the best circumstances. Without a succession plan in place, the situation can be particularly agonizing.

But before you begin an immediate search for a new executive, you may want to consider a short-term solution that will give your hiring committee time to consider the organization’s longer-term goals.

Learn More Here

Contact Our Team

Interested in learning more about our recruiting services?

We understand that finding the right executive talent for a contact center can be a complex and challenging process.

Our executive contact center recruitment services are designed to be comprehensive and flexible, tailored to meet the unique needs of each client. Contact us today to learn more.

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