Our Services
Debating Between Insourcing vs Outsourcing?
By working with CHCG, you can leverage our knowledge and experience to get the right Contact Center Insource vs Outsource solution.
Cost
We help you consider factors such as labor costs, technology costs, training costs, and infrastructure costs to determine which option is more cost-effective for their organization.
Quality
We use our extensive industry network to ensure the same level of customer service as in-house agents.
Control
We help ensure there’s transparency into your operations.
Why It Matters
Weigh the Differences Between Contact Center Insourcing vs Outsourcing
Our financial business modeling provides a clear view of ROI and efficiency for different Contact Center Insourcing vs Outsourcing scenarios.
Our Expertise
Industry Expertise
We have a wealth of industry knowledge and experience and bring valuable insights and perspectives to the table that help you make informed decisions.
Our Expertise
Objective assessment
As an impartial third-party, we conduct an unbiased assessment of your current operations to objectively evaluate the pros and cons of outsourcing vs insourcing based on the unique needs and goals of the organization.
Our Expertise
ROI-driven analysis
Our ROI-driven financial analysis helps you quickly and easily determine which model will provide the best value and efficiency for your business.
CASE STUDY
Optimize Your Customer's Experience
With the help of CH Consulting Group, a client was able to derive the best ROI and vendor support by optimizing their contact center experience, resulting in a successful RFP that incorporated industry best practices in contact center operations, IT, and management.
Download the case study for more information.
Contact Our Team
Interested in learning more about our compliance services?
Are you struggling to decide whether to outsource or insource your contact center services? Don’t make this decision alone – partner with CH Consulting Group, who has over 250+ years of collective experience in the industry. Let us help you assess your business needs, goals, and growth strategy to determine which model is aligned with your vision. Our financial business modeling and intimate insights on the nuances of each model will provide you with an ROI-driven business case to ensure you make the best decision for your organization. Contact us today to schedule a consultation!