CHCG eBooks

Our eBooks are authored by industry experts in order to provide you with guidance in the current market.

CHCG eBook

The Ultimate Guide to Customer Journey Mapping

CH Consulting Group is proud to present you with our newest eBook on customer journey mapping. This eBook is filled with industry best practices, actionable insights, and a plan to help you get started on the customer journey mapping process.

CHCG eBook

The Customer Experience Guide for Today’s Contact Center

When you download this free eBook, you will receive researched-backed knowledge on industry best practices as well as tangible and practical ways to develop and/or improve the Customer Experience (CX) strategy in your contact center.