Resources
CHCG eBooks
Our eBooks are authored by industry experts in order to provide you with guidance in the current market.
CHCG eBook
The Ultimate Guide to Customer Journey Mapping
CH Consulting Group is proud to present you with our newest eBook on customer journey mapping. This eBook is filled with industry best practices, actionable insights, and a plan to help you get started on the customer journey mapping process.
CHCG eBook
The Customer Experience Guide for Today’s Contact Center
When you download this free eBook, you will receive researched-backed knowledge on industry best practices as well as tangible and practical ways to develop and/or improve the Customer Experience (CX) strategy in your contact center.