CH Consulting Group

Published Insights

Proven thought leaders in the Omni-Channel Contact Center space.

Podcast

Start Asking “Did I Make You Happy?”

Christa Heibel and Marc Bernstein talked about what contact center managers are getting right in 2021, why leadership should take calls, who owns contact center transformation, and a smarter way to do post-call surveys.

Webinar

Nightmare On Post-Merger Acquisition Street & How to Avoid It

In partnership with Corporate Advisory Solutions – May 2020

Webinar

Manage the Unexpected: The Competitive Edge of Remote Work as a Contact Center

Remote work has become part of every business model, and Contact Centers across the US are taking a deep dive into moving agents and supervisors into the work-from-home environment. From adaptability to security, from productivity to efficiency, how can Contact Centers face the biggest struggles that the new work environment might cause?

CH Consulting Group

Published Insights

Podcast

Start Asking “Did I Make You Happy?”

Webinar

Nightmare On Post-Merger Acquisition Street & How to Avoid It

Webinar

Manage the Unexpected: The Competitive Edge of Remote Work as a Contact Center

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