Contact Center as a Service Guidebook

Providing exceptional customer experience has become the main unique selling proposition that allows businesses to stand out from the competition. With ever-shifting customer needs, running a traditional, on-premises contact center with expensive equipment can make it difficult for a company to adjust to changes quickly.

Moving to a cloud-based Contact Center as a Solution system, organizations can achieve flexibility and scalability. This guide is for businesses considering a move to a CCaaS model providing a process for evaluating providers, key considerations for implementation, and tips for successful adoption and ongoing management.