360° View Assessment
- CH Consulting
- 26 March 2020
CH Consulting Group kicks off most engagements with a comprehensive 360° View Assessment of your organization and its contact or call centers. This assessment uses a customer-centric approach that thoroughly reviews current people, processes and technology. It offers a holistic examination of important departments such as Operations, IT, WFM, Training and QA.
As the name suggests, CHCG’s 360° View Contact Center Assessment is used by companies that want to evaluate their operations from all vantage points through an impartial party. The main purpose of the assessment is to determine how we can leverage our experienced team and knowledge of industry best practices to optimize your current contact center environment.