AI
The Rise of AI-Based Speech Analytics
Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic
June 17, 2020
Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic
Guest Blog from Gloria Martinez of womenled.org When you’re starting a business, it feels like the costs never stop rolling
Gamification is the process of enhancing an existing activity, service or work by adding game-like elements making it more attractive,
The hybrid cloud is increasingly being seen as the future of contact center technology, particularly growing businesses. The hybrid model
In an earlier blog on the CHCG website, I talked about the impact of social media on the customer experience.