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Category: Technology

Hybrid Cloud Contact Center

Technology

The Benefits of a Hybrid Cloud Contact Center

The hybrid cloud is increasingly being seen as the future of contact center technology, particularly growing businesses. The hybrid model

July 25, 2019

2019 contact center trends

Business Practices

Contact Center Trends for 2019 and Beyond

Coming into the half way mark of 2019, I thought it would be the perfect time to look into some

May 22, 2019

acx 2919

AI

What We Learned at ACX’19

The CH Consulting Group team had an amazing time at ACX’19! We had the pleasure of joining industry professionals from

April 9, 2019