Technology
Is Your Call Center Technology Optimized?
Evaluating ROI and Efficiency of Call Center Technology According to the NICE CXone Global Contact Center Benchmark Report 2022: Only
October 12, 2023
Evaluating ROI and Efficiency of Call Center Technology According to the NICE CXone Global Contact Center Benchmark Report 2022: Only
Call centers have undergone significant transformations in recent years, largely driven by advancements in technology. By investing in modern call
Compared to industries such as retail and financial services, the medical industry has traditionally lagged behind when it comes to investing in new technology. However, since the COVID-19 pandemic, healthcare organizations have increased their investments in technology, digital solutions, artificial intelligence, and automation.
The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling
The contact center industry develops continuously, as does the technology used to optimize performance. To remain competitive, businesses must keep up with these changes, and many do by investing in robust contact center software. However, much of this beneficial technology goes underutilized.