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Category: Technology

Healthcare

The Increase of Tech Spend in Healthcare

Compared to industries such as retail and financial services, the medical industry has traditionally lagged behind when it comes to investing in new technology. However, since the COVID-19 pandemic, healthcare organizations have increased their investments in technology, digital solutions, artificial intelligence, and automation.

January 11, 2023

Technology

5 Contact Center Trends for 2023

The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling

December 12, 2022

Quality Assurance

Top 5 Underutilized Contact Center Software Capabilities

The contact center industry develops continuously, as does the technology used to optimize performance. To remain competitive, businesses must keep up with these changes, and many do by investing in robust contact center software. However, much of this beneficial technology goes underutilized.

September 20, 2022