Omni-Channel
The Lack of an Omni-Channel Strategy is Costing You Money
Is the lack of omni-channel strategy costing you money?
May 7, 2020
Is the lack of omni-channel strategy costing you money?
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as
Today’s customers expect to do business with you the way they want to do business with you. That means you