CHCG Audits
The Link Between Customer Journey Mapping and the Omni-Channel Experience
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as
May 1, 2020
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as
Today’s customers expect to do business with you the way they want to do business with you. That means you