Creating a top-tier omnichannel experience is no longer a luxury in healthcare—it’s a necessity. In today’s patient-centered world, contact centers
As we close the chapter on 2024, it’s essential to assess the developments in customer experience (CX) that have laid
The premise of an omnichannel contact center is simple yet ambitious: provide a seamless, consistent customer experience across all channels,
Because they sound very similar, it is common for the terms Multichannel and Omnichannel to be mixed up or used
The Coronavirus has led to changes in the ways in which companies are doing business, and has also impacted customer
