Omni-Channel
Omnichannel Contact Center Challenges
The premise of an omnichannel contact center is simple yet ambitious: provide a seamless, consistent customer experience across all channels,
The premise of an omnichannel contact center is simple yet ambitious: provide a seamless, consistent customer experience across all channels,
The Coronavirus has led to changes in the ways in which companies are doing business, and has also impacted customer
Due to the Coronavirus pandemic, many brick and mortar businesses and schools have been told to shut down their operations,
Is the lack of omni-channel strategy costing you money?
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as