Healthcare
How Omnichannel Strategies Elevate Patient Experience in Healthcare
Today, a strong omnichannel setup in healthcare isn’t optional; it’s what patients expect. CX centers aren’t just about calls anymore.
February 1, 2025
Today, a strong omnichannel setup in healthcare isn’t optional; it’s what patients expect. CX centers aren’t just about calls anymore.
Compared to industries such as retail and financial services, the medical industry has traditionally lagged behind when it comes to investing in new technology. However, since the COVID-19 pandemic, healthcare organizations have increased their investments in technology, digital solutions, artificial intelligence, and automation.