Healthcare
How Omnichannel Strategies Elevate Patient Experience in Healthcare
Creating a top-tier omnichannel experience is no longer a luxury in healthcare—it’s a necessity. In today’s patient-centered world, contact centers
Creating a top-tier omnichannel experience is no longer a luxury in healthcare—it’s a necessity. In today’s patient-centered world, contact centers
Compared to industries such as retail and financial services, the medical industry has traditionally lagged behind when it comes to investing in new technology. However, since the COVID-19 pandemic, healthcare organizations have increased their investments in technology, digital solutions, artificial intelligence, and automation.