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Category: Gap Assessment

contact center benchmarks

Gap Assessment

Mastering Contact Center Performance: The Ultimate Guide to Internal and External Benchmarking

As the AI revolution takes over the contact center industry staying ahead is crucial for maintaining high performance and keeping

August 24, 2024

strategy roadmap

Customer Experience

Strategy & Roadmap to Success

Do you have an accurate understanding of where your business is at today? Are you due for an assessment of

January 13, 2021

contact center consulting group

Consultants

Why You Need a Customer Experience and Contact Center Consultant

The market is significantly different than it was, say, 30 or 40 years ago. It is easier to launch your

November 13, 2019

benefits of self-assessment in business

Business Practices

The Definition of Insanity

As most of us know, the definition of insanity is straightforward: doing the same thing repeatedly and expecting different results

October 24, 2018

Call Center Consultant

Business Practices

Acquiring a Call Center? Do Your Due Diligence!

If you are in the market to purchase something, whether it is a house, car, or even tonight’s dinner, you

August 9, 2018