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Category: CX Strategy

efficiency in customer service

Call Center Operations

Why Efficiency Isn’t Always the Holy Grail in Customer Service

A recent market study by the CCW, entitled ‘The Future of the Contact Center in 2019’, brings up some interesting

June 5, 2019

Customer Satisfaction

Customer Experience

Bridging the Gap Between Agent Training and Customer Satisfaction

In one of my earlier blog posts this year, I talked about why your agents are the foundation and future

May 15, 2019