Customer Experience
What’s Your Customer Service Mantra?
What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe
September 4, 2019
What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe
In a business environment, a service culture focuses on providing an exceptional customer experience, while a sales culture concentrates on
Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement (PACE) To celebrate the launch of our first-ever
A recent market study by the CCW, entitled ‘The Future of the Contact Center in 2019’, brings up some interesting
In one of my earlier blog posts this year, I talked about why your agents are the foundation and future