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Category: CX Strategy

Culture

Providing great customer service is no easy feat. Mess up and your company is in for a wide scale public

October 30, 2019

Customer Experience

One thing that characterizes successful companies is the way they value customer experience. For them, customer satisfaction and a connected

September 11, 2019

Customer Experience

What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe

September 4, 2019

Culture

In a business environment, a service culture focuses on providing an exceptional customer experience, while a sales culture concentrates on

August 28, 2019

Customer Experience

Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement (PACE) To celebrate the launch of our first-ever

August 21, 2019