Verification: 01ab39b8b6786c61

.elementor-15448 .elementor-element.elementor-element-66d14916:not(.elementor-motion-effects-element-type-background), .elementor-15448 .elementor-element.elementor-element-66d14916 > .elementor-motion-effects-container > .elementor-motion-effects-layer{--wpr-bg-10600de7-7453-4643-8d4d-e9889dcf7c67: url('https://chconsultinggroup.com/wp-content/uploads/2023/05/CHCG-Blog-Content-Background-Image.jpg');}

Category: CSAT

2019 contact center trends

Business Practices

Contact Center Trends for 2019 and Beyond

Coming into the half way mark of 2019, I thought it would be the perfect time to look into some

May 22, 2019

Customer Experience Competencies

CSAT

4 Must-Have Customer Experience Competencies

While the 2018 U.S. Tempkin Experience Ratings Report doesn’t surprise me in terms of results, it does highlight a number

April 24, 2019

Customer Experience Maturity Model

CSAT

How to Use the Customer Experience Maturity Model to Upgrade Your CX

The traditional Customer Experience Management (CEM) model could soon become a thing of the past. I’m seeing more and more

April 22, 2019

Customer Experience Management

CSAT

3 Winning Strategies for Customer Experience Management in Your Contact Center

I talk a lot about the importance of customer experience data in my blog because I am a firm believer

April 3, 2019

customer satisfaction survey

Business Practices

Your Feedback is NOT Important to Us

A customer satisfaction survey is important for your contact center business for many key reasons: It gives you a better

November 7, 2018