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Category: Business Practices

Call Center Consultant

Business Practices

Acquiring a Call Center? Do Your Due Diligence!

If you are in the market to purchase something, whether it is a house, car, or even tonight’s dinner, you

August 9, 2018

contact center performance

Business Practices

It’s Time for Your Check-Up

Evaluating your contact center performance is always essential, but it can sometimes be challenging to have an objective view. You

August 7, 2018

omni-channel contact center

Business Practices

The Omni-Channel Journey: What’s Your Destination?

Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s

July 26, 2018

Sell Your Call Center

Business Practices

Five Reasons Why You Should Sell Your Call Center

Are you the owner of an outsourced contact center and have been thinking about a change in direction? More specifically,

July 24, 2018

Quality Assurance program

Business Practices

Back to the Basics, Part Four: Quality Assurance

As a contact center professional, I am sure that you are aware of what quality assurance means for your operations

July 12, 2018