Video: AI-Powered Speech Analytics: Unlocking Workforce Optimization and CX Transformation
Speech and text analytics promise game-changing insights, but only when backed by a solid strategy. In this session, Christa Heibel
May 9, 2025
Speech and text analytics promise game-changing insights, but only when backed by a solid strategy. In this session, Christa Heibel
In this thought-provoking CEO Roundtable, Christa Heibel, CEO of CH Consulting Group, is joined by Michael Lamm of Corporate Advisory
As we close the chapter on 2024, it’s essential to assess the developments in customer experience (CX) that have laid
In this engaging and insightful discussion, Michael Lamm of Corporate Advisory Solutions sits down with Christa Heibel, CEO of
Did you know that 74% of customers will switch Brands due to poor service? In today’s evolving digital age,