consultant

Tricia Heibel

Tricia's Expertise:

Background:

Tricia Heibel brings more than 25 years of leadership experience supporting businesses from start-ups to Fortune 500 companies by leveraging her subject matter expertise in contact center operations, project management, performance management initiatives, and KPI-driven decision making. Not only is she a proven leader in strategy development and execution, she has a track record of driving meaningful change such as implementing performance-driven culture in the contact center, mentoring organizational leaders, coaching frontline personnel and other team members, and leading operations to an increased organization effectiveness.

Approach:

Tricia is a highly versatile leader with a hands-on leadership approach to any project she works on. She works diligently with her Clients to provide executive-level support on key operational areas such as human resources, project management, process development, business writing, and sales and marketing. Tricia’s knowledgeable and professional approach is appreciated greatly by her Clients and colleagues, whom have expressed confidence in her ability to remedy and address any concerns that come up.

Experience:

Tricia’s exceptional leadership and management skills have left her with a history of supporting organizations from the ground up through team building and problem resolution to increase revenue and productivity. She has led organization-wide initiatives such as staff and leadership reorganization, quality assurance program development and optimization, cultural support in transitioning to a performance-driven culture, agent, and supervisor coaching optimization, and educating the team as a Subject Matter Expert on key areas such as KPI interpretation and management and contact center basics and best practices.

consultant

Tricia Heibel

Tricia's Expertise:

Background:

Approach:

Experience:

Contact Center Service List

Contact Center Technology

Contact Center Operations

Customer Experience

Contact Center Assessments

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