consultant

Shawn Yerkes

Shawn's Expertise:

Background:

Shawn Yerkes has extensive experience working in executive roles as a leader of change initiatives that drive sustained value into high growth companies. Most recently, he worked at IWG and was responsible for all global service center activity, which included inside sales, operations and customer service functions supporting 45+ languages in 120 countries.

Approach:

Process-focused operating and sales executive with record of success leading implementation of change initiatives that realize significant and sustained value for high growth companies. Strong systems thinker who inspires teams through personal leadership and fosters culture of accountability.

Experience:

As managing director of operations, Shawn conceptualizes business development plans, leveraging both quantitative and qualitative data to propose and evaluate business impact and transformation opportunities. Formulate and implement successful, repeatable processes to generate pipeline and global sales. Build meaningful relationships, set unified direction for team and instill high standards of excellence organization wide.

consultant

Shawn Yerkes

Shawn's Expertise:

Background:

Approach:

Experience:

Contact Center Service List

Contact Center Technology

Contact Center Operations

Customer Experience

Contact Center Assessments

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