consultant

Mark Slayton

Mark's Expertise:

Background:

Mark Slayton is a senior-level executive with an in-depth working knowledge of contact center operations and related technologies.

Approach:

Mark has a demonstrated history of success conceptualizing and executing on strategies that reduce operating costs and enable growth with proven sales methodologies and exceptional and empowering customer experiences.

Experience:

Be it a new deployment, optimization, modernization or outsourcing, Mark offers consulting services that span inbound/outbound voice, self-service and AI, Omni-channel and CCaaS, WFM, CRM, Analytics and Performance Management.

consultant

Mark Slayton

Mark's Expertise:

Background:

Approach:

Experience:

Contact Center Service List

Contact Center Technology

Contact Center Operations

Customer Experience

Contact Center Assessments

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