Lora Lutts

Lora’s leverages an effective “listen, learn, and integrate” approach which has proven successful in her decades of experience as a contact center and customer experience leader. Listen – Lora’s ability to listen to the client while keeping her ego out of the conversation allows her to truly focus on the needs of her client. Learn – Learn what the client’s wants and needs are compared to their operation’s current state. And finally Integrate – Lora’s vast experience and knowledge allows her to determine what program design and training needs to integrate to achieve the client’s goals and objectives. Her ability to collaborate with others and lead teams = RESULTS!