Hugo Davis

Hugo possess over 25 years’ experience as Vice President and Site Director skilled in planning, organizing, and overseeing within the US and Latin America large multifunctional, multilingual and multilocation customer care/sales centers and operations. Leadership and consultation expertise in: P&L, setting strategic directions, Business Process Outsourcing leading 3,000+ employees operations/ call centers, managing national and international client relationships, sales, and back-office financial operations. Hugo has structured new business ventures during his extensive financial services at Citigroup International, Continental Bank and Bank of America to name a few serving in Senior Leadership positions within these companies. Within the Business Process Outsourcing arena, Hugo has held Senior Leadership positions at Sykes, ACS, and Harte Hanks. He operates his own management and operations consulting firm. In addition, he has also served as Senior Consultant within the LoBue Group and RCDA.