consultant
Dan Duffy
- 763 227 2741
- Dan Duffy Email
- Dan Duffy LinkedIn
Dan's Expertise:
- Operations
- Leadership
- Change Management
- Customer Experience
- Employee Engagement
Background:
With over 30 of leadership experience in healthcare, life and annuity operations, and property casualty insurance, Dan has built a reputation for driving operational excellence and cultural transformation. From managing large-scale transformations to leading innovative digital initiatives, Dan’s career has been defined by a results-driven approach focused on improving efficiency, customer satisfaction, and employee engagement. His expertise spans both tactical and strategic changes, with a focus of effectively collaborating with staff at all levels and across multiple departments.
Approach:
While technology and artificial intelligence are often the primary drivers of transformation and improvements, it all starts with people. People who are the experts at all levels, people who are the customers, people who set strategies and people who drive the changes to bring out the best outcomes for stakeholders. Dan puts a focus on building relationships and trust quickly with people at all levels, in order to deliver the best overall solutions.
Experience:
Over his career, Dan has held roles ranging from contact center representative to executive level roles leading entire operations. Dan’s experience in managing processing teams, contact centers, claims operations and numerous process improvement teams gives him a broad, cross functional view of operations. He has been trained in Lean, Six Sigma, Continuous Improvement, and Agile methodologies, and has an MBA in Strategic Operations, which provides a broad wealth of knowledge to apply to problem solving. Dan has worked for industry leaders such as MetLife, Travelers, United Health Group, Blue Cross Blue Shield and Voya.