Christa Heibel- CH Consulting Group

CEO/OWNER

Christa Heibel

Christa's Expertise:

Background:

Christa Heibel began her contact center career in 1992 as a frontline agent and went on to serve in nearly every role—from telemarketer to senior executive. In 2011, she founded CH Consulting Group to help businesses align operations, customer experience, and technology with their broader goals. With a career rooted in communication, relationship-building, and operational insight, Christa brings a practical understanding of what it takes to drive results at every level of an organization.

Approach:

Christa believes the contact center has evolved from a transactional support model into a strategic solution hub. As self-service and AI take on more routine tasks, organizations must shift their focus toward building an experience center that reflects brand values and business priorities. Her approach starts with understanding the current state through deep operational discovery and delivers actionable recommendations backed by data, KPIs, and ROI modeling. Christa is known for her collaborative, honest, and execution-focused style.

Experience:

With more than 30 years in the customer experience space, Christa has led hundreds of initiatives spanning AI readiness, CX strategy, workforce optimization, and leadership development. She and the CHCG team—who bring over 500 years of combined industry experience—have supported clients including Microsoft, Nutrisystem, and Deluxe. Whether helping a private equity firm scale a portfolio company or guiding a healthcare organization through tech transformation, Christa delivers clear strategies that move businesses forward.