Customer Experience
Why Digital Marketing & Customer Service Go Hand-in-Hand
Guest Blog Author: Brandie Joy You may think that your marketing department and your customer support team have little or
March 18, 2020
Guest Blog Author: Brandie Joy You may think that your marketing department and your customer support team have little or
From the outside looking in, the customer service and marketing verticals of a contact center operation couldn’t appear more different.
We talk a lot about customer experience at CH Consulting Group, from how to design CX strategy and measure CX
You already know that, rather than “pitching” products or services, content marketing provides valuable information to prospects and customers (for
As I mentioned in my last blog, I have the honor of working with clients big and small in a