call center compliance

CH Consulting Group offers Contact Center Compliance support as an add-on to our 360° View Assessment. See below for more details:

Inbound/Outbound Call Center Assessments and Support – Including Telemarketing and Do-Not-Call

  1. Policies
  2. Procedures
  3. Training (onsite or remote)
  4. Auditing (onsite or remote)
  5. Vendor Assessment and Management (e.g.: DNC Scrub Providers, Lead Generation Vendors, Call Center Service Providers)
  6. Third Party Vendor Management Program development
  7. Policies
  8. Vendor Monitoring
  9. Reporting
  10. State Registration (TM/DNC)
  11. State by state assessment
  12. Filing Applications
  13. Compliance Monitoring and report development
  14. Script Review

Data Privacy

  1. Policies
  2. Procedures
  3. Training (onsite or remote)
  4. Auditing (onsite or remote)
  5. Vendor Assessment and Management
  6. Privacy Impact Assessments
  7. Reporting
  8. Cross Border Transfer Review

Please fill out the form to get more information on our different services and see how you can get started with our award-winning 360° View Contact Center Assessment!

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