Day: March 1, 2025

sentiment analysis

Customer Experience

Executive Brief: The Real ROI of Voice of the Customer (VoC) & Sentiment Analysis in 2025

In 2025, customer expectations are higher than ever. That’s why CX centers are investing in voice of the customer (VoC)

March 1, 2025

Call Center Operations

Midwestern Tech BPO Seeking an Experienced and Dynamic Technical Contact Center Leader

CH Consulting Group is supporting a Midwestern-based tech BPO in their search for a full-time Technical Contact Center Director. This

March 1, 2025