Day: March 1, 2025

sentiment analysis

Customer Experience

Executive Brief: The Real ROI of Voice of the Customer (VoC) & Sentiment Analysis in 2025

In 2025, customer expectations are at an all-time high, therefore making Voice of the Customer (VoC) programs a business imperative

March 1, 2025

Call Center Operations

Midwestern Tech BPO Seeking an Experienced and Dynamic Technical Contact Center Leader

CH Consulting Group is supporting a Midwestern-based tech BPO in their search for a full-time Technical Contact Center Director. This

March 1, 2025