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In Support of PACE
30 November 2017
I have been a strong supporter of the Professional Association of for...
Improving Customer Experience in Healthcare
22 November 2017
Is the patient experience really any different than the customer experience? Healthcare...
Premise vs. Cloud: Benefits Outweigh Risk
20 November 2017
CH Consulting Group was recently contracted by a leading energy and utility...
Insourcing vs. Outsourcing
14 November 2017
It’s been my experience that, as a group, contact center leaders are...
4 Benefits of Content Marketing
1 November 2017
You already know that, rather than “pitching” products or services, content marketing...