Customer Experience
In Support of PACE
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was
November 30, 2017
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was
Is the patient experience really any different than the customer experience? Healthcare organizations have traditionally viewed patients as “care receivers,”
CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether
You already know that, rather than “pitching” products or services, content marketing provides valuable information to prospects and customers (for