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Day: May 1, 2017

contact center ai solutions

Business Practices

Machine Learning puts the Intelligence in Contact Center AI

With the advent of computers that started in the early 1900’s, thoughts quickly turned to speculation that a computer could

May 1, 2017

internet of things iot

Customer Experience

The IoT is a Cx Opportunity You Can’t Afford to Miss

For almost a decade, the Internet of Things (IoT) – a network of objects connected across network infrastructure – has

May 1, 2017