Our Consulting Services
Contact Center Operations
Case Studies & White Papers
CHCG CLIENTS & PARTNERS
Tools & Resources
Contact Center Tools
We bring you the pulse of the Industry
31 July 2015
My passion is happiness in the workplace. I have long believed that...
Designing a Non-Traditional Workplace and Culture
28 July 2015
As the workforce continues to evolve and change, as the new generations...
Evaluate Mid-Year CEM Strategy
23 July 2015
We continue to see a serious and concerning gap between customer expectations...
GAP Or SWOT Analysis: What Does It...
21 July 2015
Acronyms. Did you know there are a minimum of 3,220 different acronyms...
I’m too busy… (to read this blog...
20 July 2015
I recently initiated a conversation on my Facebook page around the idea...
Employee Relations: When Is Enough Too Much?
9 July 2015
I have a friend who works for a Fortune 100 company. She...
A Controller Is More Than A Bean...
2 July 2015
You’ve heard it. Bean counter. Number cruncher. Double entry deviants. Penny processors....