call center wfm optimizationCH Consulting Group has worked with many clients in the past who did not realize that their Workforce Management processes were not aligned with industry best practices. A broken WFM model can lead to customer frustration, account closures and lost revenue. CHCG has 170+ years of collective experience in the contact center industry and the expertise you need to design an effective WFM optimization strategy. By implementing our recommended WFM initiatives or deploying a recommended WFM technology solution, our clients are able to enjoy benefits such as:

  • Better cost management
  • Decreased customer hold times
  • Decreased abandonment rates
  • Decreased call volumes
  • Increased customer satisfaction
  • Efficient agent scheduling

If you think that your contact center could benefit from workforce optimization, please fill out a form for a free proposal today. I’d like for a chance to learn more about your business and see how we can help you experience significant cost savings.

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