CH Consulting Group has worked with many clients in the past who did not realize that their Workforce Management processes were not aligned with industry best practices. A broken WFM model can lead to customer frustration, account closures and lost revenue. CHCG has 170+ years of collective experience in the contact center industry and the expertise you need to design an effective WFM optimization strategy. By implementing our recommended WFM initiatives or deploying a recommended WFM technology solution, our clients are able to enjoy benefits such as:
- Better cost management
- Decreased customer hold times
- Decreased abandonment rates
- Decreased call volumes
- Increased customer satisfaction
- Efficient agent scheduling
If you think that your contact center could benefit from workforce optimization, please fill out a form for a free proposal today. I’d like for a chance to learn more about your business and see how we can help you experience significant cost savings.
Fill out form below for a free proposal!