CH Consulting Group has worked with clients in the past where multiple BPO and technology vendors were used at the same time. While having multiple vendors has it benefits, it can easily lead the way to serious issues such as inconsistent training programs, inadequate leadership and breakdown in processes. CHCG can be the “eyes” and “ears” for your organization. We can help manage your vendors and provide invaluable, strategic input to help optimize current state operations. During this engagement, CHCG can support the following:
- Account management
- Workforce management
- Staff scheduling
- Short term and long term KPI attainment
- Performance management
- Regular assessment of vendor performance
- Floor management
We would love to help you with your contact center vendor management needs! Please fill out a form today for a free proposal. We’ll get in contact shortly to learn more about your organization and how we can fit in your future state vision and goals.
Fill out form below for a free proposal!