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Contact Center Tools

We offer valuable resources that
support your business growth.


What Does Quality Assurance Look Like for You?

CH Consulting Group believes that quality assurance is one of the key components of a successful contact center. It is important to have clearly documented guidelines that are aligned with industry best practices. When you download a free copy of our Sample QA Guidelines & Scorecard, you get the following:

  • List of industry best practices – see how your contact center compares!
  • Sample scoring criteria that you can use for your contact center
  • Sample QA Form/Scorecard

Click Here to Download Your Free Copy