SAMPLE QUALITY ASSURANCE GUIDELINES & SCORECARD
What Does Quality Assurance Look Like for You?
CH Consulting Group believes that quality assurance is one of the key components of a successful contact center. It is important to have clearly documented guidelines that are aligned with industry best practices. When you download a free copy of our Sample QA Guidelines & Scorecard, you get the following:
- List of industry best practices – see how your contact center compares!
- Sample scoring criteria that you can use for your contact center
- Sample QA Form/Scorecard