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SAMPLE QUALITY ASSURANCE GUIDELINES & SCORECARD

What Does Quality Assurance Look Like for You?

CH Consulting Group believes that quality assurance is one of the key components of a successful contact center. It is important to have clearly documented guidelines that are aligned with industry best practices. When you download a free copy of our Sample QA Guidelines & Scorecard, you get the following:

  • List of industry best practices – see how your contact center compares!
  • Sample scoring criteria that you can use for your contact center
  • Sample QA Form/Scorecard

Download the SAMPLE QUALITY ASSURANCE GUIDELINES & SCORECARD here. Download