Contact Center Tools

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SAMPLE BUSINESS METRICS SCORECARD & KPI LIST

Is Your Contact Center Tracking the Correct Key Performance Indicators?

When you download our free Sample Business Metrics Scorecard, you get the following right at your fingertips:

  • Comprehensive list of KPIs that are standard across most contact centers
  • RelevantKPIs that are integral to an omni-channel strategy and can be applied to inbound, outbound, e-mail, chat and social media
  • Sample Business Metrics Scorecard that provides you with an example of how a balanced scorecard should look like – compare it with the scorecard you have today!

Download the SAMPLE BUSINESS METRICS SCORECARD & KPI LIST here. Download