Outsourcing has been around for years and won’t be going away anytime soon. 59% of businesses see outsourcing as an effective cost cutting tool. 57% see it as a way to focus on their highest ROI activities, and another 47% say it helps them solve their capacity issues. It’s no wonder that outsourcing is seen as an interesting business solution! However, many of these BPOs are a dime a dozen. Most boast about cutting costs and increasing revenue for your business, but few are actually able to deliver. EVEN FEWER are able to say they are a purpose-driven business that truly values their staff and makes a social and economic impact within the communities that their contact centers reside in.

This is where FTO comes in.

You may be wondering exactly what it is about FTO that sets them apart from other BPOs and has me so excited. First of all, let’s address their company mission versus their vision: FTO was started to deliver superior results by valuing their agents and improving their economic welfare as well as seeking to reduce global poverty by creating a sustainable middle-class employment with the hopes of eventually growing a new generation of capital owners from wage earners. This social impact business model brings tangible, hard-hitting results for FTO clients by creating sustainable and ethical economies in areas of the world that are otherwise ignored by most capitalist ventures. Let me repeat again, because it is THAT important – FTO’s unique economic system for managing labor delivers superior results for clients. It is through their approach of social welfare, capacity building, and economic progress that they provide their clients with a high level of workmanship through: 

• Higher productivity rates
• Higher customer satisfaction with 99% accuracy and 98% first call resolution rates
• Higher hiring and retention rates
• Lower absenteeism and 1.05% turnover rates compared to 10-20% standard
• Scaleable and flexible model to support business growth