- CH Consulting
- 1 April 2020
As the VP of Sales Operations for SiriusXM I’ve had the opportunity to work with CH Consulting Group on three separate engagements spanning initiatives from technology implementation to driving rapid, granular operational improvements. It was clear from the start that the team at CH Consulting maintains a deep seated understanding of all facets of the call center world. Understanding how the interplay of the component parts of a call center operation must work together to drive KPI improvement has been the biggest contributing factor to the success we’ve realized in working with this team. Given the success we’ve seen with the team at CH Consulting, I wouldn’t hesitate to pick up the phone and engage again in the future and am glad we’ve built a relationship that has shown I can do that, any time of the day or night.