AI
AI, Gig Work, and the Future of BPO
The future of customer experience is forcing organizations to rethink more than just technology. It’s reshaping workforce strategy, outsourcing models,
June 15, 2026
The future of customer experience is forcing organizations to rethink more than just technology. It’s reshaping workforce strategy, outsourcing models,
AI adoption across contact centers is accelerating, but many organizations are still struggling to translate technology investments into measurable CX
CEO Roundtable: The Real Cost of AI, Labor, and Experience Gaps – Featuring BPO Leaders Tom Leidigh (Infinity), Frank