Call Center Operations
What Established Business Relationships Mean for Your Contact Center
With so much focus on the CCPA and SHAKEN/STIR laws that are going into effect this year, it is easy
November 29, 2019
With so much focus on the CCPA and SHAKEN/STIR laws that are going into effect this year, it is easy
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful
Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one