Resources

We offer valuable resources that support
your business growth.

CH Consulting Group’s Published Insights

Proven thought leaders in the Omni-Channel Contact Center space

IN PARTNERSHIP WITH CORPORATE ADVISORY SOLUTIONS - MAY 2020

Nightmare On Post-Merger Acquisition Street & How to Avoid It

VIEW WEBINAR HERE

FEATURED ON NOBELBIZ - APRIL 2020

Manage the Unexpected: The Competitive Edge of Remote Work as a Contact Center

VIEW WEBINAR HERE

FEATURED ON NOBELBIZ - APRIL 2020

Coronavirus and Contact Centers: A Survival Guide to Business Continuity

VIEW WEBINAR HERE

FEATURED ON EIN PRESSWIRE – APRIL 2020

NobelBiz Podcast Series Welcomes Consultant Expert Christa Heibel on New Episode

VIEW PODCAST HERE

FEATURED ON ICMI – DECEMBER 2018

7 Tips for Engaging Remote Call Center Agents

VIEW GUEST BLOG HERE

FEATURED ON ICMI – NOVEMBER 2018

Back to the Future: How to Align New Tech with Business Needs

VIEW GUEST BLOG HERE

FEATURED ON PACE – NOVEMBER 2018

Robocalls & the Contact Center Industry

VIEW GUEST BLOG HERE

FEATURED ON SHEP HYKEN – NOVEMBER 2018

Creating a Customer Experience Initiative

LISTEN TO PODCAST HERE

Featured on ICMI – October 2018

Hope for the Best, Prepare for the Worst

View Guest Blog here

Featured on PACE – September 2018

Whose Job is it Anyway?

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Featured on CustomerThink – September 2018

Follow the Yellow Brick Road

View Guest Blog here

Featured on ICMI – September 2018

Partly Cloudy with a Chance of Spikes

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Featured on ICMI – August 2018

A Shocking Look at the Customer Experience in the Utilities Industry

View Guest Blog here

Featured on Shep Hyken Customer Service Blog – July 2018

The Customer Experience is Not Just for B2C

Featured on ICMI – June 2018

How Transform Your Contact Center Culture

View Guest Blog here