Investing in Your Contact Center’s Frontline Leaders & Supervisors
- Christa Heibel
- 11 February 2021
Your frontline staff spends a lot of time with your customers, which is why you must make sure your frontline leadership maintains a strong and effective presence. The purpose of this whitepaper is to make the case for investing in your frontline management team while also providing some effective practices you can start implementing today. Follow along with CH Consulting Group and Cardiff Martech as we explore significant topics such as the importance of frontline leadership development, where to find effective frontline leaders, and how to invest in your frontline leadership team.