Customer expectations have increased across all industries, and healthcare is no exception. Consumers accustomed to conveniences like same-day delivery and auto renewals have come to expect the same service options and personalization from healthcare providers.

Whereas just 10 years ago, patients would stay with the same physician, dentist, or pharmacy their entire lives, today they shop the healthcare marketplace as they do any other purchase. For an industry that has long thought it was above the unseemly business of selling, this is a monumental shift.

In this guide, we cover the important factors healthcare leaders need to consider when working toward an improved patient experience, including the benefits of contact center optimization, the link between the contact center and PX, the best customer experience practices to adopt for your contact center and more.

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