Outsourcing & Outsource Management

 

When you’re ready to grow your business with outsourced solutions like call center and BPO services, start with CH Consulting Group. Our industry experience, which includes more than a billion hours of managed dialing and a vast network of industry partners, sets us apart. We work with you to find the solution that aligns with your business’ goals, and then help manage its application to ensure a seamless transition. Fortune 500 companies across an array of industries have engaged our outsourcing services, including both on-shore and off-shore solutions.

ONSHORE

Onshore outsourcing (also called domestic outsourcing) is BPO/Contact Center services from a vendor outside of your company, but within the United States (Continental).

NEAR SHORE

Near Shore outsourcing is BPO/Contact Center services from a vendor outside of your company, not within the United States (Continental), but still within North America (to include Hawaii, Alaska, and the Caribbean Islands).

OFFSHORE/INTERNATIONAL

Offshore / International outsourcing, is the exporting of BPO/Contact Center services from a vendor outside of your company, but outside of the United States, and North America.

OMNI-CHANNEL

Omni-Channel is a multi-channel approach to sales and marketing that seeks to provide the customer with a positive and seamless customer experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a bricks and mortar store.

PROCESS MANAGED SERVICES

Process / Application Managed Services is a systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment.

IT MANAGED SERVICES

Managed Services is the proactive management of an IT (Information Technology) asset or system, by a third party, on behalf of a customer.

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