Call Center Operations, Management, Recruiting, Public Relations, Quality, Training, Customer Service, Team Building, Problem Solving, Performance Reviews, Policy and Procedure Development, Startups, Bilingual, Spanish Translation
Background and Expertise
Rosalynn offers 16 years of contact center and customer experience expertise, specializing in call center development within the medical transportation industry. Her diverse background includes call center operations, start-ups, management, recruiting, public relations, quality training, team building, performance review, and policy & procedure development.
Rosalynn’s passion for mentorship and creative problem solving is apparent in her approach to all projects she is involved with. She understands that each project is unique, so she thrives in developing and introducing different methods to achieve client objectives. She is driven by her desire to provide her clients with exceptional service and sharing her expertise to help drive growth and success.
Rosalyn works heavily in the transportation industry, collaboratively working with her clients to Rosalynn works heavily in the transportation industry, collaboratively working with her clients to strategically develop a start-up plan for contact center operations. She has successfully developed and implemented policies and standard operating procedures as well as managing the training process. This includes training new management staff on call center operations and reporting, and training new call center staff on customer service, quality, contract requirements, and complaint resolution. Rosalynn also has experience in developing quality assurance program for her clients, including the creation of grading forms to measure the quality of each customer service interaction.
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