EBOOKS

Our eBooks are authored by industry experts in order to provide you
with guidance in the current market.

PRESENTED BY CH CONSULTING GROUP

The Leadership Survival Guide

Seeking Additional Trusted Resources?

CH Consulting Group is proud to present you with a resource for leadership: Leadership Survival Guide. We have included our top Promising Partnerships in the industry with leaders that we are not afraid to stand beside. We take pride in the partnerships that we build and want to share these leaders to help guide you through tough times.

When you download this free eBook, you will receive a list of top Industry Leaders in:

  • BPO – Contact Centers
  • Technology
  • Telecommunications
  • Contact Center Consultant

As a bonus, we included some great reminders on how to be a great leader, even during a crisis, in order to operate with more compassion and empathy while also making quick informed decisions.

PRESENTED BY CH CONSULTING GROUP

The Customer Experience Guide for Today’s Contact Center

Looking for Practical Ways to Optimize CX in Your Contact Center?

CH Consulting Group is proud to present you with our first-ever eBook: The Customer Experience Guide for Today’s Contact Center. When you download this free eBook, you will receive researched-backed knowledge on industry best practices as well as tangible and practical ways to develop and/or improve the Customer Experience (CX) strategy in your contact center.

By the end of the eBook, you will be able to answer questions that many executives have when it comes to CX, such as:

  • How do I develop an effective CX strategy from the C-Suite level?
  • How can I make CX a key differentiator for my brand?
  • How is the agent experience related to CX, and how can I improve it?
  • How can I use data to drive CX?