Our eBooks are authored by industry experts in order to provide you
with guidance in the current market.
PRESENTED BY CH CONSULTING GROUP
The Ultimate Guide to Customer Journey Mapping
How do you leverage customer data to build an exceptional customer experience?
CH Consulting Group is proud to present you with our newest eBook on
customer journey mapping. This eBook is filled with industry best
practices, actionable insights, and a plan to help you get started on the
customer journey mapping process. In this guide, we go over:
- The importance of customer journey mapping
- How to know if you need to do a customer journey map (spoiler – it’s
- everyone!)
- How to “listen” to the data
- How to apply the data to make a comprehensive, effective and data-driven customer journey map
Click Here to Download Your Free Copy
PRESENTED BY CH CONSULTING GROUP
The Leadership Survival Guide
Seeking Additional Trusted Resources?
CH Consulting Group is proud to present you with a resource for leadership: Leadership Survival Guide. We have included our top Promising Partnerships in the industry with leaders that we are not afraid to stand beside. We take pride in the partnerships that we build and want to share these leaders to help guide you through tough times.
When you download this free eBook, you will receive a list of top Industry Leaders in:
- BPO – Contact Centers
- Technology
- Telecommunications
- Contact Center Consultant
As a bonus, we included some great reminders on how to be a great leader, even during a crisis, in order to operate with more compassion and empathy while also making quick informed decisions.
Click Here to Download Your Free Copy
PRESENTED BY CH CONSULTING GROUP
The Customer Experience Guide for Today’s Contact Center
Looking for Practical Ways to Optimize CX in Your Contact Center?
CH Consulting Group is proud to present you with our first-ever eBook: The Customer Experience Guide for Today’s Contact Center. When you download this free eBook, you will receive researched-backed knowledge on industry best practices as well as tangible and practical ways to develop and/or improve the Customer Experience (CX) strategy in your contact center.
By the end of the eBook, you will be able to answer questions that many executives have when it comes to CX, such as:
- How do I develop an effective CX strategy from the C-Suite level?
- How can I make CX a key differentiator for my brand?
- How is the agent experience related to CX, and how can I improve it?
- How can I use data to drive CX?
Click Here to Download Your Free Copy