IT Services

Our diverse experience has allowed us to provide wide ranging IT contact center consulting services. We have first-hand experience working on projects for each of the areas listed below in our various IT service offerings. We’re able to offer turnkey IT based consulting engagements. Our team can take a projects from inception to completion to allow you to focus on other priorities.

Professional Services
  • RFP creation & process management
  • Project management
  • Requirements development
  • Contract Negotiation
  • Technology Assessment
Contact Center Build Out
  • Voice infrastructure
  • Local area network (LAN)
  • Wide area network (WAN)
  • Data providers
  • Voice providers
  • MPLS selection
  • Voice over Internet Protocol (VoIP)
Technology Selection
  • CRM systems
  • Collection systems
  • Contact center platforms
  • Dialer
  • Phone system
  • Social media
  • Chat
  • Reporting
  • KPI
  • Workforce management
  • Voice analytics
  • Compliance
  • Scripting
  • QA scoring
  • Performance management
  • Cloud vs on-premise
  • Software as a Service (SaaS)
  • Platform as a Service (PaaS)

Get In Touch

You know you need help, but don’t know where to start? We’ve helped countless executives that were in your shoes until they finally reached out to us. Send us your details so we can learn more about your challenges and pain points and start delivering the results you are looking for.