Consulting Services

The CH Consulting Group approach provides more than just consulting services; we deliver expert guidance and proven results. CH Consulting Group understands that engine that gets your business moving is built from its people, processes, and technology. When one part is not functioning properly, it affects your business as a whole and can negatively impact the customer experience and your bottom line.

Depending on your needs and goals, we develop and deploy strategies based on client and project and client needs. This includes, but is not limited to, human resources and talent management; customer experience, including retention and growth; and complete technology systems assessments, RFP processes and implementation.

CH Consulting Group offers the flexibility and scalability that your business needs. Our availability ranges from year-long interim executive leadership to short-term ongoing monthly support retainers, from small single project executions to complete outsource management. We challenge conventional thinking to redefine your business needs and bring out the best your company has to offer. Customized solutions and pricing are available for any combination and level of support needed from the following service lines.

See below for some of the different ways we can support your business:

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PEOPLE

  • Interim Executive Leadership
  • Staff & Leadership Development and Retreats
  • Technical and Soft Skills Training Services
  • Recruiting & Hiring Process
  • New Employee Orientation
  • Talent Acquisition, Recruitment & Screening
  • Employee Retention
  • Employee Focus Groups, Survey and Retreats
  • Human Resources
  • Vendor / Outsource Management

PROCESS

  • Customer Experience
  • Customer Retention & Growth
  • Strategy & Planning
  • Contact Center Process Improvement
  • Quality Assurance Programs
  • Process Automation
  • Voice of the Customer
  • Operational Gap Assessments
  • SWOT Analysis & Reporting
  • Vendor RFP Process Management
  • Process / Application Process Management

TECHNOLOGY

  • Systems & Software
  • Omni-Channel Strategy
  • Technology Automation
  • KPI / Metric Reporting & Management
  • Workforce Management
  • Technical Requirements Identification
  • Technology/Platform RFP Process Management
  • Project Management
  • IT Managed Services

The above listed services are our major core offerings, but is not all of the available services that we offer to our clients at CH Consulting Group.  If you have a specific need that you do not see represented above, please feel free to reach out and let us know how we may be able to help you and your business. Additionally, CH Consulting also offers Fractional Leadership & Executive Coaching services, as well as provides Buyer/Seller Acquisition services.  Please feel free to browse their direct pages for additional information or feel free to reach out to us for any questions you may have.

So how can we help?

The CH Consulting Group team of experienced contact center professionals has the background and experience to provide long lasting solutions to improve business performance and increase overall ROI.

Get In Touch

You know you need help, but don’t know where to start? We’ve helped countless executives that were in your shoes until they finally reached out to us. Send us your details so we can learn more about your challenges and pain points and start delivering the results you are looking for.