Newsletter Sign Up
Our Consulting Services
Contact Center Operations
Case Studies & White Papers
CHCG CLIENTS & PARTNERS
Tools & Resources
Contact Center Tools
Work at Home
We bring you the pulse of the Industry
The Future of Remote Work in Call...
6 March 2021
With the Covid-19 pandemic affecting workplaces, including high unemployment, businesses shutting down,...
Top 4 Things You Must Do When...
6 January 2021
The Coronavirus pandemic has normalized the work from home culture by significantly...
Podcast: After the COVID-19 Migration
23 December 2020
Our very own Christa Heibel was recently featured on the Contact Center...
Back-To-School Challenges For Work-From-Home Parents: What The...
16 September 2020
The current pandemic situation has already caused wary amongst the parents, especially...
How Coaching Can Directly Impact Quality Assurance
29 July 2020
Quality assurance is a significant component of delivering effective customer service. Professional...
Five IT Strategies to Rebound and Finish...
22 July 2020
The Coronavirus has led to changes in the ways in which companies...
Should Your Agents Work from Home? Think...
10 May 2018
Did you know that the number of telecommuting workers has increased 115%...