Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
Call Center Operations
How to Achieve CX & Contact Center Performance Optimization
Today’s contact center operates in a dynamic, customer-centric environment. There are many moving parts in the engine that is the contact center, which is why
March 26, 2024
